DELIVERY & RETURNS
UK MAINLAND DELIVERY CHARGES
ALL Orders are delivered free to mainland UK addresses.
OTHER UK DESTINATIONS AND INTERNATIONAL
If you live outside Mainland UK including the Channel Islands, Scottish Islands, Isle of Wight , Isle of Man and Northern Ireland please contact us before you place an order as additional charges may apply.
We do not deliver to International destinations.
Free UK shipping unless otherwise stated - For large items ( tables, shelving units etc ) we use a dedicated courier service, ie ‘A man in a van! who will assemble any legs that need putting on to the tops and remove any packaging & rubbish.
For smaller items we use either Parcel Force UPS or Tuffnells. These national carriers provide a 24 hr or 48 hour service. We provide tracking numbers once the item is made and out for delivery. You will also receive an email to confirm. In some cases, especially with the larger or bespoke items, we will call you when it’s ready and arrange a suitable delivery time for you.
Please check product sizes very carefully as some pieces are quite large and heavy, please be sure they will fit through doors and up stairs etc.
HOW LONG DOES IT TAKE TO BE MADE?
All of our items are hand-made and therefore at the point we receive your order we will start creating your unique piece.
Standard size wall shelves 1 to 2 weeks,
BESPOKE shelves MADE-TO-MEASURE - 2 to 3 weeks
Standard size Dining tables 2 to 4 weeks
BESPOKE Dining tables 5 to 6 weeks.
ALL OTHER FURNITURE
3 to 5 weeks - we will contact you when you place the order with an estimated dispatch time, but please do contact us if you'd like an update
ONCE YOU HAVE YOUR ITEMS
On receipt of your items please check your order carefully and advise the courier/delivery team if you feel the items could be damaged inside the packaging.
In the unlikely event you open the packaging and find your item is damaged please email us at firstname.lastname@example.org and if possible please take a picture of the damage so we can investigate how this has happened and make future improvements.
We will then contact you and make arrangements for a repair or replacement and collection.
RETURNS & REFUNDS
CANCELLING YOUR ORDER BEFORE RECEIPT
If you need to cancel your order before receiving it please email us at email@example.com ASAP quoting your order number. We will then check if your item has already been made and/or dispatched. In most cases, if your order has been dispatched we can not recall the delivery and you will need to reject the delivery attempt. The goods will then be returned to us and we will contact you to confirm they have arrived back safely and will then process your refund.
Items marked clearance are non-refundable unless found faulty.
If you would like to return all or part of your order you are required to notify us within 14 days of the delivery date. Once we have been notified you have 14 days to return the item(s) in the original condition and packaging. If the item arrives back damaged or not in the original packaging we will contact you to advise the reduction we will have to make to your refund.
Unfortunately, we can't cover the cost of return delivery so you will have to make your own arrangements for a return, this includes large items such as tables and bookshelves. If you require help with a return please contact us and we will assist where possible.
Return delivery costs do not affect items which are returned due to faults.
Email us at firstname.lastname@example.org before you organise to return your order so we know its coming, please be sure to include a copy of your order with your returned item(s) so we know who it's from. Once the item arrives back at our workshop safely we will process the refund. If you have paid a delivery charge this will also be refunded (except where special services have been provided outside our regular service).
Returns should be sent to:
Upper East End Farm
Goswell End Rd,
We strongly recommend you use a registered service for returns as the safe return is your responsibility.
If you have any questions about our service please don't hesitate to contact us.