TERMS & CONDITIONS
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HOW TO PLACE AN ORDER
Orders can be placed through our website, over the phone and via email. Once you have placed an order with us, we will email you within 24hrs (or next working day) with an order confirmation and additional information relating to your order. Once you have received a confirmation you will have entered into a purchase contract with us.
In the unlikely event that there is a pricing mistake or the goods are no longer available, we will advise you of this. In this case you will not receive a confirmation email and therefore, there will be no contract between us.
DELIVERY
We deliver using a variety of logistics partners depending on the size of the item and destination. While we do everything we can to adhere to delivery times stated, Markham Reclaimed cannot be held responsible for any delays which are beyond our control. Large items are delivered and installed in your desired location, all rubbish is taken away.
OUR PRODUCTS ARE QUALITY CHECKED BEFORE LEAVING OUR WORKSHOPS IN PERFECT CONDITION BUT PLEASE INSPECT YOUR GOODS ON ARRIVAL AND DO NOT SIGN FOR THEM UNLESS YOU ARE CERTAIN THAT THEY HAVE ARRIVED IN GOOD CONDITION. IF YOU ARE UNABLE TO CHECK THE CONTENTS ON ARRIVAL PLEASE SPECIFY THAT YOU HAVE INSPECTED THE BOX ONLY (REMARK ON ITS CONDITION IF POSSIBLE) AND PLEASE CHECK GOODS WITHIN 24 HOURS. IF YOU SIGN FOR THE GOODS AND THEY TURN OUT TO HAVE BEEN DAMAGED THE TRANSPORT COMPANY WILL NOT ASSUME LIABILITY.
In order to keep your goods in the best condition possible during transit, they are carefully packaged to avoid damage.
Delivery company disclaimer:
Please be aware that although our delivery drivers take every care when delivering your products, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in process. It is your responsibility to take every care to cover any carpets or furniture and remove any valuables, including pictures, from the delivery area.
If you need information on weight of the items, please contact us at
RETURNS & REFUNDS
CANCELLING YOUR ORDER BEFORE RECEIPT
If you need to cancel your order before receiving it please email us at info@markhamreclaimed.co.uk ASAP quoting your order number. We will then check if your item has already been made and/or dispatched. In most cases, if your order has been dispatched we can not recall the delivery and you will need to reject the delivery attempt. The goods will then be returned to us and we will contact you to confirm they have arrived back safely and will then process your refund.
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Items marked clearance are non-refundable unless found faulty.
When you purchase an item that is in stock (i.e. not made to measure) you have the right to cancel your contract and return items to us up to 14 days after delivery subject to the conditions below. If you would like to return all or part of your order you are required to notify us within 14 days of the delivery date. Once we have been notified you have 14 days to return the item(s) in the original condition and packaging. If the item arrives back damaged or not in the original packaging we will contact you to advise the reduction we will have to make to your refund.
Unfortunately, we can't cover the cost of return delivery so you will have to make your own arrangements for a return, this includes large items such as tables and bookshelves. If you require help with a return please contact us and we will assist where possible.
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If you request a refund, we will refund the amount you paid for your goods excluding the original delivery and the charge for returning the goods (unless they are faulty or damaged). The delivery charge is non-refundable. If you fail to take reasonable care of the goods before they return to us and this causes the damage or deterioration of the products, we will charge you for the reduction in value.
Furniture made to order (either standard size, custom and/or bespoke) may only be returned for full refund or exchanged in the unlikely event of items being found to be faulty.
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FILL IN OUR RETURNS FORM
Please fill in our returns form or email us at info@markhamreclaimed.co.uk before you organise to return your order so we know its coming, please be sure to include a copy of your order with your returned item(s) so we know who it's from. Once the item arrives back at our workshop safely we will process the refund. If you have paid a delivery charge this will also be refunded (except where special services have been provided outside our regular service).
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Returns should be sent to:
Upper East End Farm
Goswell End Rd,
Dunstable
LU5 6NU
We strongly recommend you use a registered service for returns as the safe return is your responsibility if you need assistance with this please email us at info@markhamreclaimed.co.uk
If you have any questions about our service please don't hesitate to contact us.
Any small items, such as wall shelves returned should be unused and in their original packaging. Therefore, please check your goods thoroughly to ensure you are satisfied before disposing of your packaging.
It is the customer’s responsibility to ensure that all measurements of furniture purchased are checked to ensure accessibility. Any item of furniture that we are unable to deliver as a result of problems involving access that were not mentioned in writing at time of order will not be refunded.
For Items that are made to order on a typical 7-8 week lead time there will be no charge for cancellation or amendments to orders if notification is received in writing by the department within seven days of placing the original order. All amendments to orders must be notified in writing either by email at info@markhamreclaimed.co.uk or by post to Markham Reclaimed, Upper East End Farm, Goswell End Rd, DunstableLU5 6NU
We will not be able to refund any payment after that time.
For security reasons, refunds are given by the same method that the original payment was made by.
This cancellation policy does not affect your statutory rights.
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FAULTY GOODS
We work hard to ensure your goods arrive in a perfect condition. However, if you should find any problem with your order please contact us at info@markkamreclaimed.co.uk
Please do not attempt to fix the problem yourself, contact us first. We are unable to accept any goods back if changes have been made.
We try to display our products as accurately as possible on our website. However, as different computers display different colours, we cannot guarantee the complete accuracy of the pictures or photographs shown. If you would prefer, please come into the showroom to view our products in the showroom and see the colours and finishes available.
DISCLAIMER
Wood appearance:
We supply high quality furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations. Any special requirements for colour, matching, etc. must be provided in writing. We accept a RAL code for custom steel finishes and this option is at the checkout - which incurs an additional fee.
Wood warpage, shrinkage, and dimensional changes:
Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature, humidity etc.
We purchase and supply furniture grade 1 wood which has been dried to correct moisture content but sometimes warpage, shrinkage etc, can still occur, especially when the furniture is shipped to drier climates from where it was made. We will accept returns if the timber was not appropriately dried but we cannot accept returns that stem from climactic differences. Should movement occur in the wood addressing issues of temperature and moisture usually resolves the issue.
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PRIVACY POLICY
We collect personal data from you only for the purpose of fulfilling your orders for products, order processing and payment clearing, future communication and liaison with you (only by opting in at time of purchase or by joining our mailing list).
Your personal data is kept confidential and is not shared with any third parties except for the purposes of processing credit card transactions, fulfilling orders and delivering packages. All online transactions are processed via PayPal. You can refer to PayPal's Privacy Policy here (this link takes you to PayPal's website).
Our card payments are made via a secure third party app called Stripe yu can view their terms here. You can create a member account that will securely keep your details for quick payments in the future however we do not store credit card details nor do we share customer details with any 3rd parties
Our website contains links to third parties' websites. You take your own risk to supply any personal data to those websites if you are asked to do so by them, and we will not be responsible for the actions of those websites.
We make use of Google Analytics to gain insight into our customers' experience on our website and make continuous updates and improvements to the site. Google Analytics does not record any sensitive data that would compromise our customers' security or any information that could be used to identify users in any way. If you have any questions about our Privacy Policy or our use of Google Analytics, please contact: info@markhamreclaimed.co.uk
If you have supplied any personal data to us, you have the right to request access to and correction of such personal data held by us. Enquiries concerning your personal data held by us, including making of access and corrections, should be addressed to:
Markham Reclaimed, Upper East End Farm, Goswell End Rd, DunstableLU5 6NU
These terms apply to your order. We reserve the right to change our terms and conditions at any time.
These terms were last changed on June 2022
If you wish these terms to be translated, we recommend using Google Translate.
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